Please note, that due to COVID-19, many shipping companies are prioritizing the shipments and receiving of emergency and necessary medical equipment. This could mean that your package maybe withheld with the shipping company for an extended period of time which would lead to longer wait times and delays. We hope you understand, as this is something completely out of our control.
As long as your product has not been submitted for fulfillment by us, we can cancel the return. There are no costs to cancel an order if it hasn't been shipped!
We often submit items for fulfillment within a few hours, so the faster you can let us know about the cancellation, the more likely we'll be able to do it.
If your order has been shipped, we ask that you follow our return policy in order to get a full refund once you receive your product!
If you have any further questions or concerns that we haven't highlighted, please do not hesitate to contact us at firstname.lastname@example.org - we're here to help!
We know how frustrating this situation can be. We will issue you a brand new item once we confirm the item was defective. If the item is to be returned, shipping costs are to be covered by us.
We’ll provide return instructions for the damaged or defective item. Be sure to complete this process within 7 days of the delivery date.
We apologize for your less than perfect experience.
Our handling time usually takes about 2-3 business days and then the orders are handed over to our shipping partners. Our shipping times are dependent on where you live in the India.